Complaints

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Do you have a complaint about your order, delivery, or our products? We take complaints seriously and strive to resolve them as quickly as possible.

Submitting Complaints

In case of complaints, you should first contact us. You can reach us via the form below, by email, or by phone. We respond within 24 hours on working days.

Contact Details

PediFris®
Klokhuislaan 6
9201 JE Drachten

Phone: 085 000 33 79 (Mon to Fri 09:00 – 16:30)
Email: info@pedifris.nl

Handling of Complaints

Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgment of receipt and an indication of when you can expect a more detailed answer.

Complaints about the execution of the agreement must be submitted to the entrepreneur fully and clearly described within 2 months after you have discovered the defects.

WebwinkelKeur Mediation

If the webshop is affiliated with WebwinkelKeur and for complaints that cannot be resolved by mutual agreement, you can contact WebwinkelKeur. They will mediate free of charge. Check if this webshop has an active membership via webwinkelkeur.nl/ledenlijst. If a solution is still not reached, you have the option to have your complaint handled by the independent disputes committee appointed by WebwinkelKeur. Their decision is binding. It is also possible to submit complaints via the European ODR platform.